El chino Ding Lir
Converge sales, marketing, and customer service In traditional businesses, sales, marketing, and customer service departments operate in parallel universes as customers progress through the funnel. The converged approach means uniting silos to achieve a 360-degree view of the customer. Thus, each department can leverage the insights of the other two and respond proactively to meet expectations.adinga Streamline the partner experience Many businesses have recognized the need to integrate partner or vendor experience into the operational framework. Vendor and management systems, for instance, digitized mutual contacts between partners to streamline operations and reduce costs associated with establishing different communication channels with each partner. Case study: A business travel management environment The partner is a leading US-based travel technology provider serving over 450 clients, including corporate travel departments, airlines, and global distribution systems. In cooperation with this company, AltexSoft developed a business travel environment that contributes to the end-to-end customer/employee experience. The idea behind the solution is to address business travel losses associated with such disruptions as flight delays and overbooking. The product consists of two components–an agent-facing dashboard and a traveler-facing mobile application. The application alerts travelers if a disruption occurs and allows the traveler to directly contact a travel agent in charge; while travel agents can proactively capture any disruption event and rebook a ticket to let the traveler reach a business destination in time. Both internal and client-facing digitalization allowed travel agencies to minimize the disruption risks. IT infrastructure: Migrating to the public cloud and adopting a three-tier service model Traditional IT infrastructures and private clouds can no longer sustain the exponential growth of endpoints and the subsequent growth of applications and interfaces to communicate with these endpoints. We’ve passed the stage of mass enterprise mobility adoption, and now the Internet of Things is rapidly emerging. Companies can track and more efficiently operate corporate assets, vehicles, and other machinery, gather data and analyze it from every endpoint chip. Such infrastructural complexity makes: The statistics clearly suggests the gradual migration from on-premise environments and private cloud to the public cloud, which allocates scalable computing power, provides a unified development environment, and supports cross-device access for all users The main infrastructural driver of digital transformation, the public cloud offers three basic tiers of services: infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS).